Return & Refund Policy

ilsnoroa™ Refund Policy

At ilsnoroa™, our goal is to provide you with products designed to help you manage your needs. We strongly believe in the effectiveness of our products and recommend using them for at least 14 days before considering a return. If, for any reason, you are not satisfied after 14 days and within our 60-day money-back guarantee, please contact us at support@ilsnoroa.com.

Note

At ilsnoroa™, you benefit from a 60-day money-back guarantee. You may withdraw from your purchase within 60 days of receiving the goods. The decisive date is when we receive your withdrawal request.

Cancellation Policy

Once your order is placed and payment is confirmed, we immediately begin processing to ensure fast delivery. Shortly after, a tracking number is generated so that, in case of limited stock, existing orders are prioritized over new ones.

Cancellations are no longer possible once processing has started, and in some cases may incur a fee. However, changes such as updating the address or product color can be made within the first hours after ordering. If you need help, please contact us immediately.

60-Day Money-Back Guarantee

We are confident in the effectiveness of our products and recommend testing them for at least 14 days to experience the full benefits of ilsnoroa™. If dissatisfaction occurs after 14 days and within the 60-day guarantee period, you may return the items.

Please note:

  • If you return items for reasons other than damage, malfunction, or defects, you are responsible for return shipping costs (if applicable).

  • If the item is damaged or defective, please refer to the “Damaged Items” section below.

How to Return Your Deepvac Device

Step 1: Pack the Shipment

Ensure the device, accessories, and all additional items (including charger and filters) are securely packed, preferably in the original packaging.
Please also include purchase-related documents (e.g., receipt or order confirmation).

Step 2: Send the Package

Take the package to your preferred shipping provider.
Make sure it is correctly addressed to avoid delays.

Step 3: Share Tracking Number

Once shipped, send us the tracking number so we can monitor the return.

Return Address

The Goods House LTD
71-75 Shelton St
London
WC2H 9JQ
United Kingdom

Important

Please contact us and state the reason for your return before sending the item back. Returns sent without prior notice will not be accepted.

Refund Process

Once we receive the returned item and inspect its condition, we will issue a full refund to your original payment method. You will be notified once the refund has been processed.

If you have questions or need help with a return, contact us at support@ilsnoroa.com.

Damaged Items

We package our products carefully to prevent shipping damage. An item is considered damaged if it has a defect or is physically broken. Damaged outer packaging (e.g., dented boxes) without product damage does not count as damage.

If your item arrives damaged, defective, or not functioning, notify us within 72 hours of delivery by emailing support@ilsnoroa.com and include a clear photo or video of the issue. We will review and determine if you qualify for a free replacement or return. Once approved, you may choose between a replacement or return.

Please note that we do not offer refunds, replacements, or returns for items damaged due to normal use, wear and tear, or misuse.